Why wont my Movies & Tv app launch

Press and hold the power button till it powers off then turn it back on

I have done every single step the support websites recommended. I can no longer add my account back to my xbox either. Im literally locked out of my own xbox

Hello! thank you for visit the forums!

First to all, add your profile again, after that log with that profile and try again.

Also you can try this:

Uninstall and then reinstall the app

The following will help you uninstall and reinstall the Movies & TV app. Your movie collection will not be removed by taking these steps.

1. To return to the Home screen, press the Xbox button to open the guide, and then select Home.
2. Select My games & apps.
3. Select Apps, and then highlight the Movies & TV tile.
4. Press the Menu button on your controller, and then select Uninstall.
5. On the confirmation screen, select Uninstall all.
6. Restart your console: Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center. Select Restart console > Restart.
7. Once your console has restarted, scroll right to the Store area, and then select Movies & TV.
8. Select My movies & TV.
9. Select Install to download and install the Movies & TV app.

You can also possibly try to remove your profile/account from the console, and then add it again. That might help. Good luck!

Ive done all this and more. Im currently unable to add my profile back to my xbox. Im literally locked out of my own xbox. And of course, no one with xbox is available to speak with live. Im selling this thing and going to playstation TOMORROW!