Why won't my movies play on xbox video?

purchased movies will not play through xbox video... keeps saying try again later. BS

:)

 

Captain America Civil War 3D

Anyone know why the Xbox One won't play Civil War in 3D? The menus are 3D, but when you go to the movie it reverts to 2d? Every other movie works fine.

 

movies won't play

Are you receiving this error while signed into the account that originally purchased the content? If you are not, please be sure that profile is signed-in so you can view that content. If you are signed into the appropriate account, let's give these steps
a shot, please be sure to let us know how it goes!

- Press and hold the power button on your Xbox One until the console fully powers down.

- Remove power from the back of the Xbox One console and let it sit for 5 minutes.

- Once 5 minutes have passed, plug everything back in and power back on.

Post back and let us know how it goes!

 

Hey there, ukbaby518! I'm very sorry to see any playback issues! To help you get the most support, could you post back if you are getting any errors with this? This will give us the ability to nail down which troubleshooting steps we want to take.

Post back and let us know! Once we have that, we'll be able to work on getting those videos working for you again. :3

 

If you mean when you click on xbox video box from the dashboard it says starting xbox video, then hangs and gives you a message and to contact support. I am getting this same problem, after a live chat it may be determined that its a software failure within
the xbox itself, i did notice this start to happen with change with the entire dashboard without any update occuring on my system.

 

Same issue here as well along with the same message with no error code