Why won't my Microsoft Store won't launch?

Hey
DoughBoyzWorld,

Thanks for reaching out to Xbox forums support and thank you for letting us know that your issue has been resolved.

Since the issue has been resolved and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further

questions or concerns feel free to come back to the Xbox forums.

Happy gaming!

Felix

Xbox forums support

Typing in the code on the website worked. It started downloading the game automatically on my Xbox.

Thanks again.

Dboy

There is no updates, but I did try the link and it will let me redeem the code online. Before I type in the code...how will I be able to download the game to my Xbox console if I type in the code online?

Hi there!

I'm sorry to hear that the Store app won't open. I know that can be frustrating. have you double checked to make sure the Store app doesn't need an update? Go ahead and do a

hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
turn on the Xbox. Check your updates for anything new.

If that doesn't help then you will need to try out a
soft factory reset. Make sure to select "keep my games & apps" and have your account login information plus your WIFI password ready because you will need to re-add the account and re-connect to your network.

Let us know if either troubleshooting step helps.

Hello DoughBoyzWorld,

Thank you for keeping us updated. We're happy to hear that our website is able to redeem the prepaid code. Once you have redeemed the prepaid code for the beta, you will need
to search for the beta in the store section of your Xbox One and download it. Please make sure you are signed in to the Microsoft account that you would like to own the beta. Be sure to let us know the results!