Why won't my Microsoft store open on my Xbox?

Hi there, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help.

I'm sorry to read that you are having problems with your Microsoft Store and I completely understand how this can be frustrating.

There are a few things you can try to see if that fixes the problem:

First of all, please try the following procedure:

1. With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely. Then unplug the power cable from the console and wait 30 seconds. Reconnect the power cable to your console and turn it on normally. Check if the problem persists.

2. If the problem persists you will need to restore your Xbox while keeping your games and apps. Take in mind that the Microsoft Store is integrated into the Xbox console operating system and does not function independently like other apps.

You can do it by going to:

Settings > System > Console info > Reset console > Reset and keep my games & apps.

3. Your console will be reconfigured and you will have to add your account again, so it is important that you know the emails and passwords for your accounts before proceeding. No game or app will be deleted, nor will you lose the progress of any game.

4. The Microsoft Store should be reinstalled during this process and may potentially resolve the issue you are experiencing.

I hope this helps and if you have further questions please let me know.

Best regards.

I've had that happen when there's an update for the Store available, but it's not installed yet. Manually check for updates and if an update is available for it, it'll be downloaded and installed.

Yes I'm referring to the Microsoft play store on xbox one s

Hello again, and thanks for the clarification.

In that case, as mentioned before, it is recommended that you try resetting your console while preserving your games and apps. You can do this by following these steps:

Settings > System > Console Info > Reset Console > Reset and keep games and apps.

Your console will be reconfigured, and you will need to add your account again. It is important that you know the emails and passwords for your accounts before proceeding. Rest assured that no game or app will be deleted, and you won't lose any game progress.

Since the Microsoft Store is part of the console's operating system, this process will reinstall it and is likely to resolve the problem.

Best regards.

Hey,

if there is an issue with the store a soft factory reset helps most often. Soft means you can keep your games and settings.

You just need your email & password to download your profile after the reset.