Why won’t my keyboard work with my Xbox One

Hello Benjamin
My name is Ezequiel. I'm an Independent Consultant and I'm happy to help you today. Could you do a test to see if your keyboard is working on another device? You can test on your PC or Notebook. If the keyboard is working I suggest you delete any and all information saved on your Xbox and install your keyboard again.

https://support.xbox.com/help/hardware-network/accessories/mouse-keyboard

If you have further questions, please contact us again. Have a good day.

Hi Benjamin,

I'm sorry to hear that you've been experiencing difficulties with your keyboard. There could be several reasons why your keyboard is not working with your Xbox One. Here are some troubleshooting steps you can try to identify and resolve the issue:

1. Test the keyboard on a PC: To ensure the issue is not with the keyboard itself, connect it to a computer and see if it works there. If it works fine on the PC, the problem likely lies with the Xbox One.
   
2. Check USB cable and connector: Inspect the USB cable and the connector for any physical damage. A damaged cable or connector could prevent proper communication between the keyboard and the console.
   
3. Try a different keyboard: If possible, try a different keyboard to see if the problem persists. It could be that your current keyboard is faulty.
   
4. Reset console settings: As a last resort, you can try resetting your Xbox One to factory settings. Be aware that this will erase all your settings and data, so back up your important information beforehand.
   
5. Reboot the console or update your console
   

If none of the above solutions work, there may be a more complex hardware issue with your console or your keyboard.

Ok so it’s wired an yes I’ve used it on my older Xbox One original an it worked but now it won’t my mouse works fine. My keyboard turns on an lights up but no buttons register. I’ve tried restarting my Xbox switching usb changing the language of my Xbox nothing works so it would be greatly appreciated if you knew.

It was working yesterday and then I turned my Xbox off and tried to use it a couple of hour later and not was working but the mouse. But when I’m on games it says I’m using but the keyboard won’t work

thanks for responding. Thats my point, I have a keyboard and bluetooth adapter, but the adapter isnt powered when put in the Xbox, but fine on the PC.

That's because BT keyboards don't work. Not all wireless keyboards are Bluetooth.

Logitech wiress keyboards for example work on Xbox, they use their own direct wireless protocol, this isn't Bluetooth.

These keyboards are already paired to the receiver dongle. That's why they just work, BT ones don't.