Why won’t my headset connect?

Hey there. I assume you're talking about the official Xbox wireless headset. Have you tried the following?

The headset can’t connect to a specific controller

Try the following:

Unplug any wired headsets from the console.

On the wireless headset, press the connect button. Lights on the wireless headset and on the controller are lit when they are connected. If the headset connects to the wrong position on the controller, press the connect button again to switch to the next
available position.

If your headset still won’t connect, try this:

Disconnect all other accessories from the console.

Turn off all wireless controllers:

Press and hold the Guide button on the controller for three seconds.

Confirm that you want to turn off only the controller.

Press the power button on the wireless headset.

Press the connect button on the console.

Press the connect button on the wireless headset. The lights around the console power button will spin and blink once. The position that remains lit is the position of the wireless headset.

If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset connects to the next position.

Perform a hard reset EXACTLY like this.

Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Now try the headset.

If that doesn't work then try testing with a different controller to see if you can isolate the problem.

Hope this helps. Good Luck.

Are you sure you got the made for xbox?

Also shpuld.be noted you need to plug it into a pc and update it before you can use it on series x

Hello ATLFlash,

Welcome to the Xbox Community Forum! Thank you for sharing your concern with us today.

I'm sorry to hear that you're experiencing issues with your Xbox network connection and game update. I understand how frustrating this can be, but don't worry, we'll do our best to help you resolve this issue.



Based on the details you've provided, it seems that your UPnP (Universal Plug and Play) settings are not successful, which is preventing your Xbox from connecting to the network. I recommend that you follow the troubleshooting steps provided in this link: “UPnP Not Successful” appears in your network settings | Xbox Support.



This link provides detailed instructions on how to troubleshoot UPnP issues on your Xbox. Please follow the steps carefully and let us know if you need further assistance. We're here to help you every step of the way.



Thank you for choosing Xbox, and we hope to hear back from you soon with good news that your issue has been resolved.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Kindly try this link, Payton:

https://support.xbox.com/en-US/help/hardware-ne...