why won't my game work

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate first if the game is successfully purchased on your account. Please sign in to https://account.microsoft.com/billing/orders, please locate the game order, it should be stated as "completed". Once confirmed, remove and re-add your account to re-sync the licenses.

REMOVE ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

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POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

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ADD ACCOUNT​​​

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1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​

Hey there
BakauraYGO9,

Good question!

As posted by M3tal Daz3, you would have to contact
Nintendo support for more information on that seeing as that console is not officially supported by Microsoft and we don't have any information concerning it's ability to do what you're asking.

Hi! My name is Ben a fellow member here in the community and hope you are doing well!

Just to confirm, is this the Xbox One 6 digit pin he is being asked to put? In case this is the Xbox pin, there are ways to reset this if he doesn't remember having a PIN.

If you’ve forgotten your PIN and can’t access restricted console features, follow these steps:

1. When you’re prompted to enter your PIN on the console, enter any 6-digit combination three times.

2. Enter his Microsoft account password when prompted.

3. Select Make a new PIN.

4. Enter a new PIN, and then enter it again to confirm.

More details how he can manage this can also be found here https://support.xbox.com/en-US/help/family-onli...

I hope the information helps somehow. Feel free to post back in the community if ever there are still problems and we will try with the best of our knowledge to assist.

Kind regards,

Ben

Hi there Marc, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

I'm sorry to read you're experiencing this issue with your Xbox console.

Please check if your Xbox console allows you to access the troubleshooting screen by following the steps below:

1. Ensure that there is no game disc present in the console. If there is, please remove it before proceeding further.

2. Turn off the Xbox and unplug the power cord for 30 seconds to make sure the console is completely turned off. Then plug it back in, but do not turn it on yet.

3. Press and hold the Pair and Eject buttons on the console, and then press the power button on the console once while continuing to hold the Pair and Eject buttons.

4. Keep holding the Pair and Eject buttons for 10 to 15 seconds until you hear the console's power-on tone again, at which point you can release the buttons.

5. The console should power on and display the Xbox startup troubleshooter on the screen.

6. If you have successfully accessed the troubleshooter screen, please try resetting the console to its factory settings while keeping your games and apps. To do this, select "Reset this Xbox". When prompted, select the "Keep games and apps" option. This will reset the operating system and remove any potentially corrupt data that may be causing the issue, without deleting your apps or games.

7. Check if the problem persists after following all of the above steps.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

Hey there bob!~

When you get a chance, please give your Xbox One a full power cycle by holding down the power button for 8-10 seconds and then give it another try.

If you're still seeing issues on your home screen after a power cycle, keep us updated so that we can keep helping out