Why won't my forza horizon 5 game load on my Xbox

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I’m sorry to hear you're experiencing this issue. Could you please provide the information below?

- Could you please let me know what exactly happens when you try to launch the game?

- Do you receive any specific error messages or codes?

- Are you using Xbox One or the Xbox Series?

- Troubleshooting you've performed to try and resolve the issue.

Since this seems to be affecting only one game, it’s possible there might be a temporary issue with the game servers, which could be causing the problem.

Looking forward to your reply.

Hello, CarMadBoy4631. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear you have trouble with your progress in Forza Horizon 5. Usually, this error appears due to corrupted data on your profile.

Not only that, but I would like to ask if you tried retrieving your progress by performing each of the potential solutions provided in this related support article created by the game developer:
(Skip the ones you already tried)

“Xbox

— If possible, try to load your save on a different device. (A different PC or Xbox)
— Make sure the console has the most up-to-date OS version installed.
— Please try manually updating the game and any DLC using the Store/Games & Apps.

— Remove the Game from Quick Resume
Fully close the game
Navigate to the Xbox Dashboard
Press Xbox Button on controller to open the guide
Select My Games & Apps
Select More Options
Select Remove from Quick Resume
Launch the game

— Power cycle your device
Fully close the game. (more info on how to do this here).
Restart your device
On Xbox, you can hold down the Xbox button then select Restart Console
Ensure your Xbox’s internet connection is functioning correctly.
Start the game.
After pressing A or ENTER on the welcome screen, wait for the sync to complete. This could take a long time, but it is essential to be patient.
Try pressing and holding the power button on your console until it turns off, unplug it from the power supply for 10 minutes, plug it back in and see if it continues.

— Resync your save to the cloud
Go to Manage Game > Saved Data > your profile > Delete from console.
Do not select Delete from Everywhere, as this will delete ALL of your data.
Relaunch the game and let it sync to the cloud.
Reset your console by going to the system's settings, console info, reset console and choosing the option “Reset and keep my games & apps”.

— Uninstall, then reinstall the game and any DLC.
Uninstall the game. After the game is uninstalled, uninstall a couple different games/apps or install some games/apps so that when you reinstall the game, it's installed to a different part of the HDD.”

Reference link: https://support.forzamotorsport.net/hc/articles/360005306553-I-ve-lost-all-my-progress-what-do-I-do-

However, if the progress is not recovered after that, Forza support is able to assist you with this, but as they mentioned in the article above:

“We will not be able to return any lost progress or return your old save. We will produce a 1:1 match to your inventory for Forza Horizon players.
Unfortunately, we will NOT be able to return any Forzathon Points, Skill Points, Level, Experience, Tokens, or Progress”.

In case you want to proceed with your restore request, it is necessary for you to perform some of the steps they indicate in this same article and then click on the “Lost Saved Data Ticket” link.

Regards,

Arturo.

The games that won't load are Forza Horizon 5, Modern Warfare 2 and F1 2022. The only game that works is Madden 23. I've tried hard shutting down my xbox, unplugging it and reseting my router, reseting my console, trying a different account, logging out of and into my account, clearing Alternate Mac Address and reseting all my saved data on the cloud.

Sorry, don't understand why my other son won't be able. His account is where the subscription is set up on. As I said it's the original xbox and first one.

My son has been playing online no problems on forza horizon 4. But forza horizon 5 won't let him.

He also plays rocket league and fifa 21 online no problem's.

Need this sorted so it works without having to pay 2 live passes.

Yes. Other games are OK.

Forza horizon 4 is OK too. But I bought it.

And Forza horizon 5 uses Game Pass.

I can start Forza 5 on my PC, can not start on Xbox serious S.