Why won't my fortnite open?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask, what is the exact error or issue that you're getting whenever you're trying to play Fortnite so I can check that for you?

Thank you so much for the update. You can also perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

It opens to the loading screen, says connecting then stops and just kicks me out. I've factory rest. Cleared cache. I am re-downloading for the 2nd time.

This is why I do not give my kids their password. I won't until they are 16 for the sole purpose that they won't get phished especially with games like Fortnite where people are more vulnerable because they do not know what to watch out for and it's mostly
little kids that play it.

The transaction is showing as completed, but when I open my Fortnite on my Xbox it’s not showing in my Fortnite account. It’s frustrating.