Why won’t my DualShock 4 controller not work on the mobile version of Xbox Cloud Gaming

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Not all controllers are compatible on any device. See here if your problem has been reported for your control model.

https://support.xbox.com/en-us/help/games-apps/...

Hi KristianRusu! My name is Ricardo an independent advisor ready to help you with this situation!

If you're using a web browser to play cloud games, the Xbox Wireless Controller is currently the only officially supported controller. Other controllers may or may not work for cloud gaming in a browser.

DualShock 4 Wireless Controller

Known issue: USB connection does not work as expected

Known issue: Buttons on your controller may not work as expected on Android 9 and later devices

Probably yes, it works, 'cause it works on Dualshock 4 for PS4, with both Chat and Audio game.

And the Dualshock 4 is CTIA standard, not OMTP.

=)

Hi StiizZy! My name is Ricardo an independent advisor ready to help you with this situation!

This is from the manufactures support site

Devices using the operating systems listed below or later support DUALSHOCK 4 wireless controller Bluetooth connections. Once connected, you can use your wireless controller to control compatible games and applications via Bluetooth.

Android:tm: 10 iOS 13

iPadOS 13

macOS Catalina

tvOS 13

Connect DUALSHOCK 4 wireless controller to a Windows PC:

You can connect a DUALSHOCK 4 wireless controller to a Windows PC using a DUALSHOCK:registered:4 USB wireless adaptor or a compatible micro USB cable.

https://www.playstation.com/en-us/support/hardw...

looks like he is playing via that way which is why it is the mobile version, he would need to use xbox cloud version for a console experience