Why won’t my custom gamer picture upload?

Hello K3nzi3Bxby, I’m Arturo.

I’m sorry to hear you’re having trouble when trying to change your gamer picture, however, I’ll be glad to provide some assistance with your concern today.

K3nzi3Bxby, would I know if you tried to use a different gamer pic, or is just the picture you want the one that isn’t uploaded?

In addition to that, are you trying to change the profile picture on the Xbox mobile app, or through your console?

Hi Xbox, I was wondering why i cant upload a custom gamer picture please write me back. *** Email address is removed for privacy ***

Hey AwsomeGuy174, You cant upload a custom gamer picture at this moment because it has been temporarily disabled due to reduce server stress. You should be able to change it to the pictures microsoft already has.

Sincerely,

It's not worth the hassle right now because uploading custom gamer pictures are disabled by Microsoft. No one can upload custom gamer pics at present due to the ongoing pandemic.

Do you know when i will be able to upload a custom gamer picture plus thank you for the infomation becaus for several days I've been trying to upload it and now i know why it wont work

Hi there,

if you are referring to trying to upload/use a Custom gamer picture then this feature has been temporary disabled. For more information see 'Adjustement to custom picture uploads' here:
https://beta.support.xbox.com/