Why wont my Akko keyboard pair with my xbox

Hi Edward. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues pairing your keyboard.

Note that Xbox consoles only support USB keyboards and Bluetooth connection is not available. While most PC keyboards will work with Xbox, some models may be incompatible.

To check the compatibility, can you please let me know the model of Akko keyboard you have?

I bought a Akko keyboard and a razor mouse. The keyboard connects to my Xbox but doesn’t work but my mouse works fine.

hello fellow gamer have you downloaded the razer keyboard setup app from the Microsoft store for the keyboard?

When I used my keyboard earlier, i finished the update, tried the controller, still didnt pair.

i then did a factory reset of my xbox, tried again, the xbox controller still wouldnt pair

still wont pair now

thanks for responding. Thats my point, I have a keyboard and bluetooth adapter, but the adapter isnt powered when put in the Xbox, but fine on the PC.

That's because BT keyboards don't work. Not all wireless keyboards are Bluetooth.

Logitech wiress keyboards for example work on Xbox, they use their own direct wireless protocol, this isn't Bluetooth.

These keyboards are already paired to the receiver dongle. That's why they just work, BT ones don't.

I bought a pair of Turtle Beach XP500 the only complaint i have is that the wireless piece you put into your controller is the older style so i cant have my keyboard attachment with this headset because the piece wont fit, so its either the headset or the
keyboard. Other than that they are a GREAT headset and work very well on the PC as well. And i like the customizable presets.