Why won't Minecraft let me close a pop-up ad?

Hello Alex,my name is Marvina, I will be happy to help you.

I'm so sorry to hear you're having trouble closing a New Year's offer pop-up in Minecraft on your Xbox Series S.

It's a frustrating problem, especially if you want to play Minecraft.

Based on reports from other players, there are a couple of things you can try to fix this issue:

Restart your Xbox console.

Sometimes restarting your console can fix minor issues.

Uninstall and reinstall Minecraft.

This can erase any corrupted data that may be causing the problem.

Here are some specific steps you can take to try to fix the new year offer popup issue:

1. Restart your Xbox console.

Turn off your Xbox and then turn it back on.

This can fix minor issues that may be causing the problem.

2. Uninstall and reinstall Minecraft.

To do this, follow these steps:

Open the Settings app.

Select "System."

Select "Storage."

Select "Games and apps."

Select "Minecraft."

Select "Uninstall."

Once you've uninstalled Minecraft, restart your Xbox. You can then reinstall Minecraft from the Xbox Store.

Source:https://www.xbox.com/games/store/minecraft/9MVXMVT8ZKWC

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Hi Omnicorporeal, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that promotional ads appear on your Xbox, with the intention of helping you I did some searches on the internet and found information that they can be disabled.

To turn off pop-up ads on your console, you may need to go into the settings of the specific console or game and look for the option to turn off notifications or ads. Exact locations may vary depending on the console and particular game.

For more information, you can take a look at the following link:

https://support.xbox.com/help/hardware-network/settings-updates/pop-up-notifications

Let me know if this information is useful to you.

Best regards,
Daniel.

created a new account, but now it won't even let me switch to it. i press on the other account at the lock screen, some microsoft empty window pops up and closes instantly and then it goes back to my first account.

Hey,

It is not letting me change the pin... If I try to close it it keeps popping back up...

Is this why it won't pop up in the live store?