Why wont microsoft send me a shipping label

So, i sent back my xbox elite controller a month ago for repair as the trigger was broken and covered in the warranty.

I then recieved my controller back, not fixed!

So i start a live chat and was told to do a repair order again. I never recieved a shipping label, so after 3 days i contact them and was told the was an issue with the shipping labels, cancel my order and try again.

So i done as was told. Same thing happened again, o shipping label!

This has now happened 4 times ive spent probbsly 48 hours on live chat to 13 advisiors.

The majority of them came out with the line “ we will own this issue”

So today ive been on with 3 advisors, 1 cancelled my order, the 2nd told me because I apparently cancelled the order they cant do anything for 24 hours! then the 3rd laughed at me and told me he would email me tomorrow.

:)