Why won't Microsoft?Let us have access to the u s b headsets on xbox?

no form of unlicensed accessory is allowed on Xbox. You have purchased a subsidized platform and one of the ways they make the up to it including $200 subsidy that they sell the system for under their cost of making it is by charging accessory makers a license fee

These policies have been in place is the beginning of Xbox over 20 years ago

Specifically which headset are you working with

Are you talking about Turtle Beach headsets for Xbox 360 controllers?

Well, the Xbox 360 controller has a 2.5mm headset port, whereas the Xbox One controller has a
3.5mm headset port, so the existing headset you've used for your Xbox 360 won't be compatible with Xbox One (right off the bat).

Your headset would still work on Xbox One with a 2.5mm-to-3.5mm adapter.

Read more details about headset compatibility
here!

The Afterglow AG7 headset is manufactured by PDP, a third-party company. Microsoft has no part in manufacture of the headset, other than "officially licensing" it.

You will need to browse through PDP support (Afterglow AG7 support page) to troubleshoot your headset problems.

Hi Lee Tollerfield,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to use the Xbox Wireless Headset and is unable to because Audio balance did not work on PC. Let’s us check on this together and sort this out.

May we ask if you already have tried to perform the headset troubleshooting? If not yet, better check this link -Troubleshoot your Xbox Wireless Headset or perform this suggested troubleshooting below.

Suggested Troubleshooting

Method 1:

If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

• The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.
  
• The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.
  
• Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.
  

Method 2:
If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories. If you don’t already have the Accessories app installed on your PC or mobile device, you can get it at: Get Xbox Accessories - Microsoft Store

Note The Xbox Wireless Headset needs to be powered on and connected to your console or device in order to update its settings in the Accessories app. Depending on how many accessories are connected to your console or device at the time, you may need to scroll left or right to bring up the headset configuration screen.

When you find the Headset screen in the Accessories app, select Configure to open the headset settings menu, and check the following:

• Check the audio levels in the Equalizer to be sure they aren't set to the lowest possible setting.
  
• If other players can’t hear you when you talk, try setting Auto-mute to Low or Off.
  
• If you’re hearing distorted audio coming from your own mic, try setting Mic monitoring to Off.
  
• You can select Restore to default to quickly reset the headset settings to their default values.
  

Kindly let us know, if there is any misunderstanding of our description by sending us a reply.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Since your TV is not 4K, any 4K settings will be disabled
in the Xbox One S.

As "J3RS3Y DEVIL" mentioned, the Xbox One S will only output up to 1080p, given the circumstances.

Support Article (Resolutions for Xbox One): https://support.xbox.com/en-US/xbox-one/console/tv-resolutions