Why won’t let me remove my child from the family account? Asking for an adult but I am the...

Hi there,

Follow the steps to Remove a family member
. Just enter your password or passkey to validate the changes, and keep in mind that

• Any adult in the family can remove another family member. Children and teens are prohibited from making this change.
• When a child is removed from the family, they won’t be able to use the Xbox service until they have been added to another family.
• Adults removed from the family no longer can manage the child accounts in the family. However, they'll have full rights to their account and will be able to use home console sharing when signed in to the home console.

Happy gaming!

Hi. My name is Brilliant and I am happy to assist you today.

Unfortunately only organizers of a family group can remove family members. Only the adult who granted consent can remove a child account from the family group. If the adult cannot access their account, the adult or appropriate guardian should attempt to recover the adult account. If you're locked in a family group, then your account may be lost forever.

There is two ways that MS determines if an account is a child account.

1. DOB on the account when the account is originally setup.

2. If it is in a family as a child account.

Until an account reaches its 18th birthday from the DOB when it was originally setup it is REQUIRED to be in a family as a child account.

It will NOT always graduate to an adult account once it hits 18 sometimes you have to sign into any adult account at account.microsoft.com/family and remove the child account from the family at which point
it will be put into its own family as an adult

Keep in mind that it will allow you to remove the child account from the family even if the DOB is under 18 but the child account will NOT be able to do anything until its added back to a family as a child
account.

So in your situation the first thing I would try and do is sign into the adult account at account.microsoft.com/family and remove the child account from the family and see if that fixes your situation.

Hi Rob,

Thanks for the reply. In reference to the child account, its ok to use a 3rd party email. We just want to make sure the child account has their own credentials such as different email. If the child used the adult account for any gameplay, that will not be
transferrable.

For more information on removing a family member, check out this article: Remove a family member from your family on Xbox One.

• When a child is removed from the family, they won’t be able to use the Xbox service until they have been added to another family. See
  Add a new member to your family on Xbox One.
• Anyone under the age of 18 is still considered a child on the Microsoft Platform.

Hope this helps. Let us know if you need further assistance.

Hey FortniteMom,

Child accounts are not allowed to remove themselves from the Family without having an adult account remove it for them.

Once the child account graduates to 18 years of age from the birthdate used when the account was created, then that account is no longer a child account but could still be a part of a Family and at that point the account could be removed by itself.

https://support.xbox.com/en-US/xbox-one/security/remove-family-member

Overview

The primary purpose of creating a family is to make it easier to manage parental controls and online safety for children. You can manage who is in your family from your Xbox One console, or from any Windows 10 device.

• Any adult in the family can remove another family member.
  Children and teens are prohibited from making this change.
• When a child is removed from the family, they will be unable to use the Xbox service until they have been added to another family. See
  
  Add a new member to your family.
• Adults removed from the family no longer have the ability to manage the child accounts in the family. However, they'll have full rights to their account and will be able to use home console sharing when signed in to the home console.
  

By any chance is the adult account in charge of the child account on the same Xbox the child uses? Adult accounts can remove child accounts under the Family straight from the Xbox if they are able to sign into the adult account.