Why won’t it let me make an account on Minecraft

Hi there Shenna_777.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with your Minecraft account.

It sounds like you're encountering a common issue that many users face when trying to create a new account or log in to Minecraft, especially since the game now requires a Microsoft account. Here are some possible reasons why you're experiencing this problem and steps you can take to resolve it:

Reasons for the Issue
Existing Microsoft Account Issues:

If you already have a Microsoft account and there’s an issue with it, such as a security problem or an incomplete profile, Minecraft will prompt you to resolve these issues at account.live.com.

Incomplete Microsoft Account Setup:

Sometimes, the account setup might be incomplete or there might be pending actions required to fully activate your Microsoft account. This could be confirming your email address, adding a phone number, or agreeing to updated terms of service.

Security and Verification Problems:

Microsoft may have flagged your account for unusual activity or require additional verification steps. This can prevent you from signing in to Minecraft until the issues are resolved.

Password or Account Recovery Needed:

If you've forgotten your password or your account has been locked for security reasons, you will need to recover or reset your account by following the instructions on the Microsoft account recovery page.

Profile or Billing Information Missing:

If your Microsoft account is missing important details like billing information or a complete profile, you may need to add this information before you can create or access a Minecraft account.

Browser Issues or Cache Problems:

Sometimes, browser-related issues such as cache problems, cookies, or outdated browser versions can prevent you from accessing the account creation page properly.
Steps to Resolve the Issue

Visit the Microsoft Account Page:

Go to https://account.live.com and sign in with your Microsoft account credentials. Follow any prompts to update your profile, verify your information, or complete your account setup.

Verify Your Account:

Check your email for any verification links or security notifications from Microsoft. Complete any required verification steps, such as entering a security code sent to your phone or email.

Reset Your Password:

If you suspect a password issue, use the Forgot Password option on the Microsoft account page to reset your password. Make sure to choose a strong, new password that you haven’t used before.

Update Security Information:

Ensure that your security information (email, phone number) is up to date. This is crucial for account recovery and verification purposes.

Clear Browser Cache and Cookies:

Clear your browser cache and cookies or try using a different browser. This can help resolve any temporary issues related to browser settings.

Check for Account Restrictions:

Ensure there are no restrictions or holds on your Microsoft account, which could be due to suspicious activity or violations of Microsoft’s terms of service.

I hope this helps. -Lumie

I don’t think it has to do with that. When I log into the Minecraft website it says that I have Minecraft purchased, it won’t let me log in with this account into the Minecraft launcher. Whenever I click log in with Microsoft or I click on my account to log in, it says that there was an issue while logging in.

Ok so I can login on the Microsoft home page and Xbox but if I go to the Xbox app on computer it won’t let me sign in same if I go into Minecraft the game it won’t let me sign in also sorry for the late reply

HI,

I previously had Minecraft on a xbox 1 and was logged into my Microsoft account on xbox. However, I have now switched to ps4 and it will not let me sign in because my account is logged onto my xbox, how can I fix this?

Hi ryan reeser,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



We understand the inconvenience caused. As per description, you are having an issue signing in Minecraft through a mobile app giving you an error that prompt "Let's get you signed in". We will be glad to assist you with this. However, to better understand the issue we would like to ask more details about it.

1. Have you tried another browser?
   
2. Do you have the Minecraft license on the account you are trying to login?
   
3. It would be much appreciated if you can send a screen shot of the error message here, if any?
   
4. What platform are you using to sign in?
   
5. Have you done recent device update?
   

Some basic steps to resolve the issue are

• Clear cache
  
• Uninstall/reinstall game and profile
  
• Turning off device and turn it back after few seconds.
  

Looking forward for your next response.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community