Why won’t it let me download the game on Xbox store when I haven’t updated the game but...

Hi,

if you install a game from disc you often will be asked if you want to update the game.

Always answer this question with NO during the installation process !

After the installation is finished, start the game and then you can update the game.

No need to purchase it twice.

That is very odd. I haven’t seen an xbox update in a while. If you have automatic downloads on, it should download automatically if you are offline. If your wifi disconnects, it won’t automatically download.

Same thing happened to me today bro, it won’t let me play it. same happened with mw2019 I haven’t been able to play that game either, it’s been a year I think and no solution

Buy Sonic Adventure 2 for Xbox 360

Ok so you dont say on which device you have tried to purchase it on... I assume you are trying on Xbox One?? If so hit the link above and try to purchase it there.. it directs you to the Xbox store via Browser. You can do this from a PC, phone or tablet...
and actually the Edge App on your console.. not via the inbuilt store accessed from your Dashboard

Some Xbox 360 Back compatible Titles cannot be purchased via your One console for various reasons.. this issue could be linked to that.

The way is to order the older games is via a browser if you havent access to a X360.. the purchase should then show up within games ready to install on your xbox one.. Let me know if you get any joy trying that way

Thats actually a good point, ive never gone straight to the top and asked xbox about it. I’ll hit up xbox support and see what they can do about it, ill keep you guys posted. Thanks for taking the time to help me out