Why won’t it let me download my game I bought?

Please double check one more time if the order status says completed
https://account.microsoft.com/billing/orders

Yes here is what I see

Please double check if you see the "Install" button on Xbox.com

Vault: https://www.xbox.com/games/store/call-of-duty-m...

Cross-gen: https://www.xbox.com/games/store/call-of-duty-m...

**Make sure that you sign in with the account that owns the game

That's really odd
I think that the best option will be request a refund for the game

And once approved purchase the game again.

If maybe you want to proceed, fill the refund form here:
https://support.xbox.com/forms/request-a-refund

In case your refund gets denied, you can actually file an appeal for the results of the refund.

All you need to do is to reply to the email that was sent to you by the refund team, you can reply with a detailed explanation so they can review your request again and grant you a possible exception.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this isaiah

Sorry for the inconveniences, right now the pre-order was cancelled for some gamers.

In this case you're going to receive a refund in the next 3-5 business days (can take longer depending on your financial institution)

Once received or if you want, you can purchase the game again

You can double check this current problem here:

https://support.xbox.com/en-US/