Why won’t audio play through my headphones I’ve tried the settings I’ve watched 3 vids to...

Hello Hayden B, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you are having problems with your headset audio on your Xbox. Here are some possible solutions you could try:

Check your headphone settings: Make sure the headphone volume is not turned all the way down and that the headphone microphone is not muted.
Check your TV and HDMI connections: Press the Xbox button on your controller to open the guide. Select Profile & system > Settings > General > Display & TV options. Select Video Fidelity and Overscan. Under Display, select HDMI.
Run the Audio Configuration Tool: Under Advanced Options, select Additional Options, and then select Chat Mixer.
Restart gaming services: Go to Windows services, search for “Gaming services,” and click “Restart.”
Restart your PC: Sometimes a simple restart can solve many problems.
Clear the Microsoft Store cache: Open the command prompt as administrator and enter the command wsreset.exe.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards.

Hi

I haven’t got another Xbox controller but I’ve tried on PlayStation controller and my IPad and the headphones work fine. They just won’t work with Xbox controller.

The controller I brought 3 days ago.

Thanks for your reply

I’ve got the same problem. Tried everything, and support was as useful as a chocolate teapot. I’ve watched all the vids on YouTube done all the hard resets and unplugging. Support just suggests a factory reset. Which I can’t be **** to do.

Thanks for the response, I’m playing on an Xbox and I can’t find any audio settings that mention 5.1? It’s currently set to stereo compressed but I’ve tried Dolby which is also an option and that doesn’t work either?

Also just using the tv sound, I don’t have headphones, if that makes a difference?

yeah i’ve tried this, it won’t work.