Why when my son purchased a game add-on online and was charged twice for one transaction,...

Use a real creditcard?

Just a tip everytime you use that card it charges services fees

This includes the verification charges which are refunded to you but not the vanillas service charge

Which can be 1-3 transactions with a minimum of 1dollar transaction fee

And you need to visit the vendors website and add billing info and enable online transaction and reoccuring purchases and roll the dice to see if it works

Yes it's highly unlikely you can get one of those cards to work hence why you should be using a real creditcard

They arent meant for reoccuring purchases or online transactions

More for one timr retail purchases then actual online purchases since 90% of online services don't support such cards

Thanks for the advise. I already talked to them on the phone. They said they only see one transaction and there shouldn't be two processing and will have to wait until both transactions are finalized. There's no way for them to pull up my debit card to
see why i am being charged twice. My bank said a dispute will cover my over draft charge if i incure one. Thus, if anyone else runs into this issue just know you cant dispute the charge or find out why you're being double charged until the transactions are
processed. I'll provide an update as to the outcome of this situation as it evoles to inform any one interested or effected by this particular issue.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your refund request.

You should be able to receive an email from the Xbox refund webform team regarding the refund results and why the request was denied.

Since your refund request has been denied, according to Independent Advisor Gerardo CG: https://answers.microsoft.com/en-us...-request/8bcbfa91-e8d0-4cd1-ae55-570668533c23

"If your refund has been denied, and you believe it's an error, please reply to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and get back in touch with the team that originally handled your refund request."

Once you have submitted your refund dispute, you will receive a reply from the Xbox refund webform team via email within 72 hours.

I would also recommend you directly reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate the duplicate purchase as it may possibly be due to a technical issue on Microsoft's end. You may contact them through this link:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

We have the same problem.. I've unintentionally added £10 twice to my son's account for a £4.59 transaction but it will not allow him to purchase it even though the funds are showing available. 🙄

If it is two 1 dollar transactions that's authorization charges

Those happen when an card fails authorization or waiting approval

If the 2 dollar purchase membership purchase hasn't occured on billing.microsoft.com then It failed therefore

You need to have another card to make the purchase or if it is a prepaid creditcard

You need to enable online purchases and add billing details on the vendors site

About the authorization charges talk to your bank about when they will release the funds