Why when I submitted a refund request it said a have made to many request this year when I...

So when I check the refund requests it says declined why I have never refunded a game and also I read over people’s requests it says that they got an email about there refund but I did not

This is the exact thing it says in my refund request

Request denied

Denied on: 04/11/2023Order number: 3657791287Service request number:7026809743

DetailsCustomers are eligible for a limited number of refunds per year, and you've reached your limit for this year.

:)