Why Wasn't My Digital Game Purchase Refunded?

Discus and support Why Wasn't My Digital Game Purchase Refunded? in XBoX Games and Apps to solve the problem; I requested a refund on a digital purchase a few weeks back that was denied. I received no real explanation except that no digital refunds are issued... Discussion in 'XBoX Games and Apps' started by CollinMcGuire, May 30, 2020.

  1. Why Wasn't My Digital Game Purchase Refunded?


    I requested a refund on a digital purchase a few weeks back that was denied. I received no real explanation except that no digital refunds are issued and was given a link to the policy.

    https://support.xbox.com/help/subsc...games-apps/digital-game-purchase-refund-terms

    Under refund eligibility, the policy states that ..."we consider a variety of factors like time since date of purchase, time since release, and use of the product."

    I requested a refund the day after my purchase, and I played the game just long enough to find that it was nothing like I'd hoped it be (under two hours).

    Would any of this be taken into consideration? If so, what scenarios would a refund actually be issued when the above factors were assessed?

    If not, why is the policy worded such that it is?

    :)
     
    CollinMcGuire, May 30, 2020
    #1
  2. CazAttack Z Win User

    Why Wasn't My Digital Game Purchase Refunded?

    If you've played the game longer than 2 hours and have owned it for more than a week, it's non refundable
  3. NiteTimeOwl3533 Win User

    Why Wasn't My Digital Game Purchase Refunded?

    I believe not liking the game isn't a valid reason in the refund policy to get a refund on the game.
  4. Tezzarrific Win User

    Why Wasn't My Digital Game Purchase Refunded?

    most of the time you cant take a game back because you dont like it, with vids of the game research, if a demo is available try that.

    to my knowledge not a single place i know takes the game back just because you dont like it, in the 38 years of gaming im yet to see that.
  5. StefanNeubauer Win User

    Download times

    digital purchases state - no refunds.

    why would you recieve it?
  6. ooD0C H0L1DAYoo Win User

    Minecraft Bedrock edition won't install

    Request an Xbox refund

    To request a refund for a digital purchase, select the correct order number or numbers below and then click Request refund.


    For more information about the digital refunds process, see the article Request an Xbox digital
    product refund
    .
    This list shows items that may qualify for a refund. If you don’t see the item you’re looking for, go to Why
    don’t I see my purchase in the list?
Thema:

Why Wasn't My Digital Game Purchase Refunded?

Loading...
  1. Why Wasn't My Digital Game Purchase Refunded? - Similar Threads - Why Wasn't Digital

  2. Series S problems don't know why it's happening

    in XboX Insiders
    Series S problems don't know why it's happening: Hi, I have problem that my full library won't load as well as Microsoft store In full library there's a circle spining for ever and in the store there's a message "There's been an error" "load...
  3. Monster Hunter Wilds Crashing Why??

    in XboX Insiders
    Monster Hunter Wilds Crashing Why??: I play monster hunter wilds on Xbox series s digital and the game plays fine then all of a sudden half way thru it crashes to dashboard is there any fix I restart my Xbox sometimes make it thru...
  4. Why are long Xbox gamertags no longer allowed like before?

    in XboX Insiders
    Why are long Xbox gamertags no longer allowed like before?: I say this because I have seen several Xbox 360 profiles that have more than 16 characters, and I wonder why now the limit is simply 12. Really, sorry for my ignorance, correct me if necessary,...
  5. Why doesn’t Xbox allow USB microphones yet?

    in XboX Insiders
    Why doesn’t Xbox allow USB microphones yet?: I’ve been wondering why Xbox still doesn’t support USB microphones. A lot of great mics like the Blue Yeti, Elgato Wave and RØDE NT-USB don’t work when you plug them into the console. It feels...
  6. Xbox AI is shit and I can say why

    in XboX Insiders
    Xbox AI is shit and I can say why: I love playing with my friends, joking around in matches, and being part of the online community. People genuinely enjoy my humor and often look to play with me. But now, because of a single...
  7. Quick question for you Microsoft why did you ban me I wasn't even on my headset what did I...

    in XBoX Rewards & Social
    Quick question for you Microsoft why did you ban me I wasn't even on my headset what did I...: What did I do wrong I didn't even do nothing wrong Xbox and you ban me for no reason to put me on a strike it wasn't even on my headset e8c821c3-6320-477d-a1aa-b9738a0fdc84
  8. Why do you guys never help and when you do you provide an answer that wasn't the question.

    in XBoX on Consoles
    Why do you guys never help and when you do you provide an answer that wasn't the question.: I am trying to redeem Xbox play points for a ten dollar gift card. When I did the phone verification it took a half hour for the code to go through so naturally I thought it was a connection issue...
  9. Why did the price go up and why I wasn't notified

    in XBoX on Consoles
    Why did the price go up and why I wasn't notified: Why did the price go up and why I wasn't notified da88d5e7-338e-46b8-80a3-41c20258db84
  10. Why wasn't the latest Beta preview update release notes posted on Reddit yesterday?

    in XboX Insiders
    Why wasn't the latest Beta preview update release notes posted on Reddit yesterday?: I check this site everyday for new update releases so it can be manually installed before I play. Today I discovered an update was automatically installed at 8.55am yesterday 17-5-2023. This...