Why was the date changed on all my purchases that SHOULD have counted toward a special offer?

I received an email on Feb. 2, 2017 saying "Just spend $125 in the Xbox store or Microsoft Movies & TV by February 28, and we'll add one star to your MyVIP star rank for 2017."

Yesterday, Feb. 28, 2017, I spent the remainder of that amount. I even played a few of those games last night-Feb.28, 2017. Now, most of them counted yesterday at the time of purchase, all but one. However, this morning they ALL say March 1, 2017.....this
means I didn't get my star.

i would not have spent all this money if it weren't for the offer of the extra star, I make a lot of purchases and I want to get the most out of my money with the extra percentage back on purchases. I just want that fourth star I was promised and spent all
this money to get........I know most of the games I bought yesterday will be much cheaper in the near future and only bought them now for the deal I was offered.

I seriously hope someone can help, I tried live chat only to find that there is NO live support for my predicament. Hope this makes sense and gets a response, thanks.

P.S.

my bank even lists them as feb 28, i checked online....

:)

 

I didn't receive MyVip rank

1. Since there was an offer for Gears 4 in September, your purchase would have counted towards that offer and not your VIP rebate.

2. Preorders are not eligible for VIP (there was a special offer in September). So that purchase would not have counted towards your progress.

 

No rewards in over 2months

Preorders don't count towards VIP, so you would not receive a rebate on Forza. However, it should have counted towards the Forza offer running at that time so you should have 5,000 credits pending for that purchase. Support will double check that for you.

 

Support will check on it, but keep in mind that the program runs on UTC time, not your local time. So depending on what time of day the purchases were made, they may have actually been made on the 1st in that time zone.

 

Hello skulofish,

It takes us up to 96 hours to process purchases. However, as Smwutches says, all transactions for this program are based on the UTC time zone, as was mentioned in the FAQ for this offer:

How does the MyVIP Star Boost work?

Select Xbox Live Rewards members can earn an extra Star for their 2017 MyVIP Star Rank by spending at least $125 before tax on qualifying MyVIP content in the Xbox Store or Microsoft Movies & TV. In order to qualify, you must be invited to participate. Completion
of your purchase(s)must be made between February 1, 201700:00UTC and February 28, 2017 23:59 UTC. Please visitWeb Server's Default Page another world time database to determine local time.

If your purchases were just made recently, they would not have been made in the month of February, and would not be eligible for this offer.