Why was my request to refund a game denied?

Discus and support Why was my request to refund a game denied? in XBoX Games and Apps to solve the problem; Hey folks, One of my roommates had taken my xbox to buy NHL 21 as well as $7 worth of in game content, and I tried to request a refund and after two... Discussion in 'XBoX Games and Apps' started by Krillin7238, Nov 25, 2020.

  1. Krillin7238
    Krillin7238 Guest

    Why was my request to refund a game denied?


    Hey folks,

    One of my roommates had taken my xbox to buy NHL 21 as well as $7 worth of in game content, and I tried to request a refund and after two days of waiting, all four requests had been denied. I understand the reason why the in game currency money spent can't
    be refunded, but why not the game? It was purchased on 11/10/20, and I filed the request on 11/22/20 which is inside the 14 day period.

    I'm not sure if this helps but I had refunded a game called Devil May Cry 4 for $7.49 a couple weeks prior to this, to save more money.

    Please just point me in the right direction here, I'm trying to get my money back so that I can put more towards my future PC.

    Thanks.

    :)
     
    Krillin7238, Nov 25, 2020
    #1
  2. Krillin7238 Win User

    Why was my request to refund a game denied?

    Hey Jamie,

    I did try to contact Microsoft Support, however they didn't have the chat with a real person option. They only had the talk to an xbox gamer which basically helped with nothing and I had the option to call, but I'm kind of awkward to talk on the phone about
    something like that. Any other suggestions? I was thinking maybe I could respond to the email I received that regarded me about the refund denial, but I'm not sure.

    Thanks.
  3. Jamie1993 Win User

    Why was my request to refund a game denied?

    Hello! I'm Jamie, an Xbox gamer like yourself and I'm happy to be assisting you.

    You might be better off with contacting Xbox support about that.

    As they will be able to tell you why it was denied

    https://support.xbox.com/en-GB/contact-us
  4. Jamie1993 Win User

    Why was my request to refund a game denied?

    GMS1stLDYCannon's is correct about the play time, as you can only refund games that have been played no more than 2 hours.

    Also having only refunded another game a couple weeks ago, I am not 100% sure but I do think there is a limit of 1 refund per a certain amount of time
  5. Krillin7238 Win User

    Why was my request to refund a game denied?

    Fair enough, can you elaborate on what you mean when you say it's not the right thing to do?
  6. GMS1stLDYCannon Win User

    Why was my request to refund a game denied?

    Hello its not that it wasn't inside of the 14 day window, it was because the game was already played. Xbox give you a certain amount of hours you can play a game to grant a refund. You also state that you just refunded a game a couple weeks back to "save
    money" that not the right thing to do either and I wouldn't post that.
Thema:

Why was my request to refund a game denied?

Loading...

  1. Why was my request to refund a game denied? - Similar Threads - Why was request

  2. why was i charged 3 times for $13 from my credit card? i accepted 1 friend request and got...

    in XBoX Accessibility
    why was i charged 3 times for $13 from my credit card? i accepted 1 friend request and got...: is there a way to speak with a real person on the phone and not AI? if i dont find a resolution or explanation to this issue im going to charge back my payment cause i did not order anything and...

  3. Why do I get stuck in an endless loop requesting my login code sent to my email when I log...

    in XBoX Accessibility
    Why do I get stuck in an endless loop requesting my login code sent to my email when I log...: I recently purchase Minecraft and have been unable to play for the past week because of this issue, this is my first time logging on and I keep getting stuck in the loop constantly sending back to...

  4. Why does Microsoft ignore my support requests

    in XBoX Accessibility
    Why does Microsoft ignore my support requests: I have had the exact same issue for months, that issue being that I can't use my phone number because it tells me the country code is wrong even though it isn't. I've tried to contact them about...

  5. Why does it say " Were unable to complete your request server_error: the contextID supplied...

    in XBoX Accessibility
    Why does it say " Were unable to complete your request server_error: the contextID supplied...: How do I fix this because my brother wants to make an account so we can play with each other he on on iPad by the way fe56ba9b-e98b-4ad3-830d-e0a013c42c2c

  6. Why can't I send or receive friend requests as all my preferences are on allowed

    in XBoX Rewards & Social
    Why can't I send or receive friend requests as all my preferences are on allowed: It's frustrating me as to why I can't send or accept friend requests 892d3cb6-3ab7-4a2a-9b0f-6a0d8a10c585

  7. why does microsoft store keep breaking and when i request a code nothing happens but when i...

    in XBoX Accessibility
    why does microsoft store keep breaking and when i request a code nothing happens but when i...: ngl this is pretty bs remove microsoft store bugs and remove the you requested too many codes try again tommorow like bro what i am restraining myself from saying any word that can offend theses...

  8. Why was my refund request denied and how can I get someone on the phone?

    in XBoX Games and Apps
    Why was my refund request denied and how can I get someone on the phone?: Purchased $70 version. Son started playing. Realized he needed the $100 version. I would like to return one and purchase the other. This doesn’t seem possible online and contacting Xbox by phone...

  9. Why am i requesting permission for a game if I'm 18 plus?

    in XBoX Accessibility
    Why am i requesting permission for a game if I'm 18 plus?: I have downloaded a new 18+ game and when I try starting the game a message appears requesting me to ask permission to play the game. This isn't my only 18+ game which confuses me as to why I...

  10. Why was my refund request denied even though I just bought the game and only played for 10 min

    in XBoX Accessibility
    Why was my refund request denied even though I just bought the game and only played for 10 min: Can some one send me an email about that issue 80c6c4b5-11eb-442c-8d2f-bf90af76bafc