Why was my request to refund a game denied?

Discus and support Why was my request to refund a game denied? in XBoX Games and Apps to solve the problem; Hey folks, One of my roommates had taken my xbox to buy NHL 21 as well as $7 worth of in game content, and I tried to request a refund and after two... Discussion in 'XBoX Games and Apps' started by Krillin7238, Nov 25, 2020.

  1. Krillin7238
    Krillin7238 Guest

    Why was my request to refund a game denied?


    Hey folks,

    One of my roommates had taken my xbox to buy NHL 21 as well as $7 worth of in game content, and I tried to request a refund and after two days of waiting, all four requests had been denied. I understand the reason why the in game currency money spent can't
    be refunded, but why not the game? It was purchased on 11/10/20, and I filed the request on 11/22/20 which is inside the 14 day period.

    I'm not sure if this helps but I had refunded a game called Devil May Cry 4 for $7.49 a couple weeks prior to this, to save more money.

    Please just point me in the right direction here, I'm trying to get my money back so that I can put more towards my future PC.

    Thanks.

    :)
     
    Krillin7238, Nov 25, 2020
    #1
  2. Krillin7238 Win User

    Why was my request to refund a game denied?

    Hey Jamie,

    I did try to contact Microsoft Support, however they didn't have the chat with a real person option. They only had the talk to an xbox gamer which basically helped with nothing and I had the option to call, but I'm kind of awkward to talk on the phone about
    something like that. Any other suggestions? I was thinking maybe I could respond to the email I received that regarded me about the refund denial, but I'm not sure.

    Thanks.
  3. Jamie1993 Win User

    Why was my request to refund a game denied?

    Hello! I'm Jamie, an Xbox gamer like yourself and I'm happy to be assisting you.

    You might be better off with contacting Xbox support about that.

    As they will be able to tell you why it was denied

    https://support.xbox.com/en-GB/contact-us
  4. Jamie1993 Win User

    Why was my request to refund a game denied?

    GMS1stLDYCannon's is correct about the play time, as you can only refund games that have been played no more than 2 hours.

    Also having only refunded another game a couple weeks ago, I am not 100% sure but I do think there is a limit of 1 refund per a certain amount of time
  5. Krillin7238 Win User

    Why was my request to refund a game denied?

    Fair enough, can you elaborate on what you mean when you say it's not the right thing to do?
  6. GMS1stLDYCannon Win User

    Why was my request to refund a game denied?

    Hello its not that it wasn't inside of the 14 day window, it was because the game was already played. Xbox give you a certain amount of hours you can play a game to grant a refund. You also state that you just refunded a game a couple weeks back to "save
    money" that not the right thing to do either and I wouldn't post that.
Thema:

Why was my request to refund a game denied?

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