Why was my refund request denied and how can i solve it?

Hello Shady,

I am not sure how the refund process works I do know there are support agents dedicated just to the refund requests. If they have reviewed and denied the request, there are many things that come into play from what I know of. ( example previous refunds how
long you have the game, policy etc). You can reply to the email that you got when you were denied and find out why the refund was denied.

Thanks,

Brad

i requested a refund for cyber punk 3 days ago and it was denied. now Microsoft decided to give full refunds for the game like ps4 did. when i try to get my money back it says refund was denied, how do i fix this problem..?!?

In answer to your question there are two options.

1. You can reply to the email sent regarding your denied refund explaining why you believe you should now be getting a refund, or,
2. You click this link to create a new request.

If your reason for requesting a refund was that it didn't work but it does work I can see why they might deny it.

I had requested one but they denied it, despite my lack of receiving my purchase. When I got back on the phone with Microsoft support they said I should have put more information about why I wanted my refund and that’s why they denied it.

My son charged almost $600. On my card without my permission.l requested a refund the same day and it was denied. Why?...I really need that money back. Why can't I speak to someone on the phone. What can I do. It doesn't say why it was denied. Roblox? I call the number online. Just a recording for prompt that gets you no where

If the purchase was for roblox (im assuming virtual currency) then was any of the virtual currency spent? If so that would be one reason a refund being denied. In game currency that has been purchased and spent is non refundable.