Why was my minecraft account removed from my microsoft account?

Hi Felipe! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

In order to fix this, you will need to find the Microsoft account where your Minecraft account is linked and where your Minecraft game was purchased.

Kindly sign in to your Microsoft email accounts on account.microsoft.com > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have the Minecraft transaction. If you have found the transactions, use the same Microsoft account to log out and re-login to Microsoft Store and Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Felipe, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Update, someone somehow removed my minecraft account from my microsoft account ??? I dont have minecraft anymore ??? Microsoft or whoever please help

The same thing happened to me. today I tried to log in to my Minecraft account and would u look at that my microsoft account that was linked to my minecraft account got deleted. Cant log in. the worst thing is that Ive dumped Hundreds of euros on ranks and stuff on servers plus all my progress on those servers. I feel you man.

Hello, fayznnn. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

If the hacker changed your Microsoft account email address and security information - or even deleted the Microsoft account - just creating a new one will not restore your purchases.

I'm really sorry about this, but you will not be able to recover the account and you would need to purchase Minecraft again. All your progress on the game - or on any game at all - will be lost.

I'm sorry and feel free to ask back any questions.