Why was my account locked?

Discus and support Why was my account locked? in XBoX Accessibility to solve the problem; Around 1 year ago my account with the email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** was hacked. I did a recovery form and... Discussion in 'XBoX Accessibility' started by breeze harriman, Dec 3, 2023.

  1. breeze harriman
    breeze harriman Guest

    Why was my account locked?


    Around 1 year ago my account with the email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** was hacked. I did a recovery form and failed it, then I tried to log on now and it says my account is locked. I have done numerous compliance lock forms and they have not worked.

    :)
     
    breeze harriman, Dec 3, 2023
    #1
  2. rhi the bave Win User

    Why is my account not locked?

    If you are able to provide your basic account information as well as your secret question and/or provide the last 4 digits of any CC that has ever been on your account, then support will be able to lock your account and suspend your subscription. If you
    can't provide this information, then support can't lock and suspend & it'll have to wait until investigations gets it.
  3. BChaps Win User

    Why is my account not locked?

    I'm in the same situation...

    I called them.

    This is what I found:

    -My account is under a semi-lock (I can't purchase stuff)

    -Once the investigation team takes control, it will be a full lock

    I'm still able to play 1 week after I called.

    I'm calling tomorrow to get an update
  4. ngocphi Win User

    Why is my account not locked?

    you can use your profile offline but not online when an account is locked

    are you sure its an unauthorized access case or was a unauthorized charges case

    (the last one just means yuou cannot purchase anything till its over)
  5. FalseGore128 Win User

    Why was my account locked?

    Check it out here:
    https://support.microsoft.com/en-us/account-billing/learn-why-your-account-was-banned-or-suspended-from-xbox-live-87d8f88a-d45f-1955-d39f-deb3a64bd6cd

    https://support.xbox.com/en-US/help/family-online-safety/enforcement/types-of-xbox-enforcement-actions
  6. ngocphi Win User

    Why is my account not locked?

    when you get the password reset email from the windows liveteam and the investigations team
Thema:

Why was my account locked?

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