Why was I not included?

For as long as I have had Xbox Live for the past 5 years I have never been placed in a promotional offer, and this is the question I'm asking the nice people over at Xbox today.

Hi, I have recently saw the upgrade promotion given to users upgrading from and Xbox 360 to and Xbox One, and i have already purchased an Xbox One and put about $760 into the console. I see this promotion now and was wondering the if the nice people
at Xbox can help out a long customer and Xbox Ambassador. I would really appreciate if you could help me out and reward a long living Xbox customer.

:)

 

why am i not surprised?

I feel the need to be compensated for this inconvenience..

 

why am i not surprised?

G'day Dripps! If you're having trouble connecting to Xbox Live, please let us know the details so that we can offer help. We'll get you reconnected. =)

If you're a Comcast/Xfinity user, there were some related connectivity issues yesterday that should be resolved now. Let us know!

 

Long living customer? I've had the same account for almost 10 years now, I bought my 360 day one, and this promotion is intended to incentivize people to purchase the Xbox one. Yet I never received a code, so I wonder what the criteria is. Perhaps it's for
people that have automatic xbox live gold renewal. I usually just purchase the xbox live cards.

 

I agree they reward people who are new to the scene but not the people who have been here since the beginning!

 

See my post from Xbox live support. They're "raffling" off promotions througout the month. I think they were probably given $X dollars and so they made it random chance for the pool of people that met their criteria.

 

its stupid they don't reward long time customers, i guess the excessive money i sent on Xbox doesn't matter!