Why the Xbox app on my Windows 10 stopped working?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this LITTL3

Can you double check if everything in your system is up to date?

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (Click on get updates)

After that restart the PC and try again

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If maybe the issue persist and in order to isolate a bit more the problem. Can you try starting a remote play session using a different PC or using the Xbox mobile app available in phones?

And please tell me what's saying next to / below NAT type:

In your PC: Open the Xbox console companion app > settings > network

Xbox: Go to settings > general > network config

Hi,

One possible reason as to why you're encountering issues with connecting the controller while streaming using the Xbox app on Windows 10 is due to an outdated device driver. Other reasons are corrupted profile data and compatibility issues with the controllers
and your Windows 10 PC.

We suggest checking if there are updates available for your Xbox controllers on Windows 10. Refer to

How to update your Xbox One Controller on Windows 10 for the steps.

Note: Make sure to restart your console and your Windows 10 PC after updating.

Do get back to us with the results. We'd be glad to provide you additional assistance.

No, you are part of the problem. Stop saying its a driver issue. The drivers are fine and all controllers work for other games apart from the xbox app. Please stop with this nonsense.

For game issues on PC / windows 10, please access Troubleshoot gameplay issues on a Windows 10 device | Xbox Support and Game freezes or stops responding on a Windows 10 device | Xbox Support articles as they might be helpfu.

Then why advertise it as a feature. The Xbox app itself won't load, how is anyone supposed to play anything offline. It work 3 years ago. I'm gonna guess this is a Windows 11 bug. My windows 10 desktop works fine but, the laptop on windows 11 won't.

I would like to encourage you to take a look at the Game freezes or stops responding on a Windows 10 device | Xbox Support article and see if some of the troubleshooting steps on this page works for you!