Why recently purchased game was refunded without request?

Discus and support Why recently purchased game was refunded without request? in XBoX Games and Apps to solve the problem; I recently bought Forza horizon 5 on a great deal. Played it for a week or so. Now when I tried to play it again, it says I must own (buy) it.... Discussion in 'XBoX Games and Apps' started by AndreiM_, Nov 28, 2022.

  1. AndreiM_
    AndreiM_ Guest

    Why recently purchased game was refunded without request?


    I recently bought Forza horizon 5 on a great deal.

    Played it for a week or so. Now when I tried to play it again, it says I must own (buy) it.

    Checked in my purchased games, and it says it was refunded.

    WHY?

    I would never ask for a refund, especially considering the bargain for it!

    Why, Microsoft?

    :)
     
    AndreiM_, Nov 28, 2022
    #1
  2. SwordofWhedon Win User

    Why recently purchased game was refunded without request?

    It was an unintentional misprice that only happened in the Swedish store

    Microsoft reserves the right to revoke purchases for misprices

    https://www.microsoft.com/en-us/storedocs/terms-of-sale

    10- Microsoft reserves the right to refuse, reject, cancel, terminate or not to process any order (including accepted orders) at any time, refunding you any monies you have paid for the order, for reasons which include, but are not limited to, if you have not met the conditions specified at the time of the order, if your payment cannot be processed, if the ordered Products are not available, where the price or other material information on the Store is inaccurate or for other errors. In the event of pricing or other errors, we may, in our discretion, either (a) cancel your order or purchase or (b) contact you for instructions. In the event of cancellation, your access to any associated Digital Content will be disabled.
  3. Robby Sayles Win User

    Xbox live gift card not working

    Go to your recent purchases and request a refund.
  4. Onyx Is Here Win User

    환불 원해요

  5. Jonny306 Win User

    help me fix my game purchase

    Yeah, in that link I provided, it explained that this was happening to other players as well. Specifically for recent purchases.

    "A small subset of users in the United States may be asked to pay again for a recent purchase. We'll be refunding impacted purchases soon, but if you'd like to request a refund now..."
  6. Evolze Win User

    Why my purschase is cancelled and I don't receive my money back ?

    Hello Bguery,

    Refund Request

    For any concerns regarding a recent purchase, you can request a refund from the Xbox Refund Form. While
    there are terms and conditions that apply, you will be able to speak with someone that will be able to better assist you from within Microsoft. This includes any payment errors that may have occurred when wanting to purchase a game.

    Hope this helps!
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Why recently purchased game was refunded without request?

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