Why my xbox one can't connect 5G wifi

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask, are you getting an error message or error code whenever you're trying to connect your Xbox One to your 5GHz network connection?

Also, please perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

This sounds like an issue with the setup used to connect.

Are you connecting the Xbox via WiFi? If so, make sure your Router supports 5G wifi and you are actually connecting to the 5G wifi not the 2.4Ghz one. Usually you will find WiFi networks like MYWIFINETWORK and MYWIFINETWORK_PLUS or MYWIFINETWORK_5G. You
should connect to the "PLUS" or "5G" ones, because old 2.4GHz WiFi only supports up to 100Mbps.

If you are connecting over ethernet it can be a similar issue. You need a quality ethernet cable that supports the latests standard and velocity (I think it was called E.5 or something among those lines). Otherwise you will have a 100Mbps bottleneck.

Hope that helps!

This sounds like an issue with the setup used to connect.

Are you connecting the Xbox via WiFi? If so, make sure your Router supports 5G wifi and you are actually connecting to the 5G wifi not the 2.4Ghz one. Usually you will find WiFi networks like MYWIFINETWORK and MYWIFINETWORK_PLUS or MYWIFINETWORK_5G. You
should connect to the "PLUS" or "5G" ones, because old 2.4GHz WiFi only supports up to 100Mbps.

If you are connecting over ethernet it can be a similar issue. You need a quality ethernet cable that supports the latests standard and velocity (I think it was called E.5 or something among those lines). Otherwise you will have a 100Mbps bottleneck.

Hope that helps!

I have my pc,xbox one x,ps4 pro and shield to pro hooked to the D-Link TL-SG105 switch.All wired with Cat6 cables.Google router/modem only has 1 ethernet port.

Update:

The Xbox One will connect to the 2.4ghz hidden network just fine
(apparently).

I did not initially try to connect to the hidden 2.4ghz network because the Xbox One connected to the non-hidden 5ghz network; I was only thinking in the mindset that the Xbox One will connect to a 5G network because that's what I wanted.

If anyone else is researching this question,

try to connect to the 2.4G hidden network if you are having difficulty connecting to a
5G hidden network.

This worked for me.

I do wish that it would just connect to my hidden 5G network. I do not understand why it will not. I do not understand why it will connect to my 5G network fine when I toggle the "broadcast SSID name" function on the 5G network.

Hi,

Do you mean 5G with mobile / smartphone connection or the 5g bandwith of your router ? Cause if its the 5G of your smartphone Xbox doesnt support yet (in theory it could work but only ethernet or wifi with a router working fine)...

Please follow this > https://support.xbox.com/en-US/xbox-one/networking/connection-solution

Does it help ?