Why Minecraft can't sign in

Hi Raja S.

My name is Mauro and am glad to assist you, we are sorry for the inconvenience.

Can you please explain what happened?

Thanks.

Hi John, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

I'll kindly ask you to chat with PlayStation Staff using Live Chat.

Please enter this link:

https://www.playstation.com/support/contact-us/?category=Acc&subCategory=oid

A PlayStation Support Agent can help you.

For more information, you can use this link: help.minecraft.net/hc/en-us/articles/360037725571-Minecraft-for-PlayStation-FAQ#h_01FANTJ5HE05XVRKTBP5BN1WCT

Huh, my order isn't even showing up there. Maybe the problem is that I bought it on the Minecraft website? But I did sign in when it prompted me to on the website. I'm not sure why I can't find it

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

Here is a thread with a possible solution to a similar issue to the one you're currently faced with: https://answers.microsoft.com/thread/a49e1606-aebd-400a-a9b5-2b0c9ffc3aaf

The independent advisor has suggested the following steps to resolve the issue:
1. On a browser, go to this link: My Games | Minecraft: https://www.minecraft.net/msaprofile/mygames

2. Next, sign into your Microsoft account.

3. Open a new tab on your browser.

4. Then, go to Minecraft Feedback: https://feedback.minecraft.net/hc/

5. On top right-hand, please double click the FEEDBACK LOGIN.

6. The page will load for few seconds, and you should be signed into your account.

I hope this helps.

Unfortunately, I don't have any further troubleshooting to offer. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.