Why it is not connected to minnecraft

Thanks, your phone is up to date?

If yes, may I know if you tried reinstalling the Minecraft app?

If yes and if the issue persist what about:

A. Clearing cache and data for your default web browser
B. Sign in with your account first on the web browser and then on Minecraft
C. If you don’t mind, what about factory resetting the phone?
**if you want to try C. Make sure to backup your data

Hi I tried all but I can't reset bc I have important files I tried all but not resetting

Hi my phone is realme c21y and I downloaded it on play store and I can't take screen shot because it kick me out of the game

Hi and thanks for reaching Microsoft Xbox gamer's community.
My name is Josef.
I'm an Independent Advisor

Hope you're doing great today despite this DJ

I can advise you some things, but if the issue persist please reach Minecraft support
https://help.minecraft.net/hc/en-us/requests/new

But first tell me:
What phone do you have?
Did you downloaded Minecraft from the play store, Amazon store or where?
Are you using a VPN, proxy or similar app in your phone?
Please attach an screenshot of the error message (don’t forget to conceal personal information)

And what did you tried so far to fix this problem?

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