Why isn’t the game i bought (NBA 2K25 for xbox one) working?

you likely purchased the Xbox series version not Xbox one

you almost certainly have an Xbox one S, if it has a disc drive you have a one. The letter is not the important part it's series or one with series being faster

The standard edition includes both versions, you need to download the Xbox one version

https://www.xbox.com/en-US/games/store/nba-2k25-for-xbox-one/9N9W42TW36FS/0010

Hi Mandy

Sorry to hear about that. However, you may try purchasing it directly from the website: https://www.xbox.com/en-US/games/store/nba-2k25... if the discount doesn't appear it may be a possible glitch.

In the meantime, you may try the following troubleshooting steps:

-Press and hold the Xbox button in the center of your Xbox controller to open the Power Center.

-Select Restart console.

-Select Restart.

If it doesn't work, try a full power cycle:

-Press the Xbox button in front of the console until it shuts down.

-Unplug the power cables from the back of the console and on the wall socket.

-Wait for 10 seconds

-Plug in again and turn on the console

The game is not on Game Pass. You would need to buy it and then you can play it on Cloud as part if the new feature to play games you own. https://news.xbox.com/en-us/2024/11/20/stream-your-own-game-xbox-cloud-gaming-beta/

Hi there! This is Virginia O.

I understand that you want to recover your game saves for NBA 2k25.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Lryon, if you have cloud saves enabled, you might be able to restore your data from the cloud. For Xbox, go to "Manage Game & Add-Ons" and select "Saved Data." Look for "Cloud Saves" and download to console.

Thank you for your cooperation.