Why isn't my Xbox profile picture rendering as a png?

Thanks for your answer, but I have already waited for over a week, so the rendering/updating isn't the problem.

What's weird about this is the fact, that from one day to another it didn't show the profile pictures of my friends in the friends list anymore.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox custom profile picture. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

According to the official Xbox website:

> To upload a custom image, connect a USB device with the JPG or PNG image you want to use.

> Custom images are only available for adult Microsoft accounts.

> Your image must be at least 1080 x 1080 pixels.

> It might take a little while for your custom image to appear while Microsoft verifies that it’s OK to use. (If it’s not, the image will be reverted to the last gamer pic or avatar you were using.)

> Custom gamerpics are subject to the Xbox Community Standards. Images that violate the standards can result in enforcement action by the Xbox Safety team.

Upon uploading your custom gamer picture, you will need to wait at least 48 - 72 hours for the Xbox Safety team to approve your request. If it doesn't show up after 72 hours, this can only mean that the gamer picture is not approved by the Xbox Safety team.

It is also possible that the system has detected that your account is a child account.

Note: A child account is registered on the birthdate 21 years old and below upon the account's first creation while an adult account is registered on the birthdate 22 years old and older.

You may also check these links for reference:

https://support.xbox.com/en-US/help/account-profile/profile/change-gamerpic-on-xbox-one

https://support.xbox.com/en-US/help/friends-social-activity/community/UGC-rules

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

So I've been looking at some forum threads as well and I've seen some people say that their custom profile picture was uploaded almost immediately so I thought there was something not right on my end. Anyways after checking this morning my profile picture was successfully uploaded.

Thank you Darhyl for offering your help

You're welcome and I'm glad your profile picture was successfully uploaded!

If the reply was helpful, please don’t forget to upvote or accept it as an answer, thank you so much. Stay cool and have a great day!

Best regards,
Darhyl

same is happening to me and my friends, it’s been 24 hours and mine still hasn’t changed