Why isn't my Xbox controller working?

Hi Yuko! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox series controller. No worries, let me help you sort this out.

That is a possibility, but we will need to isolate the case first. Try to connect the controller on your console using a cable or use a different cable.

Also, try to update the controller's firmware using Windows PC to see if it works. Here's how:

Update your controller on Windows 10/11 by using the Xbox Accessories app:

If you don’t already have the app installed, get it in the Store:

https://apps.microsoft.com/detail/9NBLGGH30XJ3?hl=en-us&gl=SA

Open the Xbox Accessories app.
Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.
When the controller is connected, you'll see the message Update Required if an update is mandatory. Install the update.

Things to keep in mind:

The Xbox Accessories app is available only on Windows 10/11.
Updating the controller over Bluetooth is not supported.

Please take your time and let me know if it works.

Best Regards,
Darhyl

Do anyone know why my Xbox controller isn't working while i play it on the charger??

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

Try if the same thing happens connected via USB cable, also check on a PC if the app "Xbox Accessories" detects it and tells you any pending update.

In case it is not detected by any device and behaves the same way via USB, you will have to apply the warranty if you still have it.

Submit an request at this link:

https://account.microsoft.com/devices/select-de...

There you will see your registered devices, select the device that presents the problem and select "Next", fill in the necessary data and you will be able to create your order.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hey there GhostCrusherX,

Have you tried using another headset with the controller or a different controller to see if that changed anything? What brand and model headset are you using?

Let us know!

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yes but why would i need to restart the xbox if it's the controller that isn't working? do you think maybe i would need to buy a new controller?