Why isn't my redeemed money I purchased showing up on my Xbox profile

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Anthony

Can you double check if the money appears in your Microsoft account here?
https://account.microsoft.com/billing/payments

If maybe you have more than one email address please check on each one

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If you’re able to see the money in your account, try this on your Xbox:

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

Why did the money end up on the US region??! I redeemed it to my xbox 360 profile that is in SA .. why did they create a profile in US and put the money there?? so basically I wasted $50 on nothing? should I contact someone?? maybe support ?.... this is
outrageous

Yes, however the game isn't showing up in my account except for under the purchase history. I have checked both accounts I have and it is on neither of them. It shows under my purchase history, but not under my owned / redeemed games. This is very very
frustrating.

same is happening to me and my friends, it’s been 24 hours and mine still hasn’t changed

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

There are multiple reports in regards to the same issue but as an additional help make sure that your image must be at least 1080 x 1080 pixels.

Also, It might take a little while for your customized image to appear while the enforcement team verifies that it’s OK to use. (If it’s not, the image will be reverted to the last gamerpic or avatar you were using.)

For your reference, you can check this link: https://support.xbox.com/en-US/help/account-pro...