Why isn’t my marketplace pass working?

Discus and support Why isn’t my marketplace pass working? in XBoX Games and Apps to solve the problem; I am on PS5 and linked my Microsoft account from Minecraft. I decided to purchase the subscription for the marketplace pass and it said it was... Discussion in 'XBoX Games and Apps' started by Anthony Deutinger, Jan 31, 2025 at 7:42 PM.

  1. Anthony Deutinger
    Anthony Deutinger Guest

    Why isn’t my marketplace pass working?


    I am on PS5 and linked my Microsoft account from Minecraft. I decided to purchase the subscription for the marketplace pass and it said it was successfully purchased. I restarted the game and my system after it still saying I need to purchase it and nothing. I checked my bank account and saw that I was charged so I should have the pass but after restarting again, it is still saying I have not purchased it but the money has still been taken out of my bank account.

    :)
     
    Anthony Deutinger, Jan 31, 2025 at 7:42 PM
    #1
  2. Harrison (live.com Win User

    Rainbow Six Siege Deluxe content

    Yeh I own game pass so I don’t know why it isn’t working
  3. Francia J. Win User

    Why isn’t my game pass ultimate not working?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Just a friendly reminder though that to access the cloud gaming feature you need to have an active Xbox game pass ultimate, it can't be shared.

    In regards to playing Xbox game pass games, you can do so as long as his account is set as Home Xbox. Please perform a power cycle on your console.

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​
  4. bralmo13 Win User

    Why isn’t my Xbox ultimate pass working?

    Hello Ricky X, my name is Brett. I am an independent advisor, happy to help you today.

    Sorry to hear that you are having issues with your Xbox Ultimate subscription not working on your mobile device. Have you reviewed your account's active subscriptions to ensure it is showing up as active appropriately?
  5. ngocphi Win User

    Why isn’t my game pass ultimate not working?

    Well no cloud play isn't available for non subscribers

    As you are roaming off the console onto servers

    Only.the subscriber account can or wait for family.plan to come out.soon
  6. Francia J. Win User

    Why isn’t my realm working?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    This may mean that the subscription is not successfully paid. Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the game order from there stated as "completed".

    Please check the subscription as well if it's active via https://account.microsoft.com/services.
Thema:

Why isn’t my marketplace pass working?

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