Why isn't my External Hard Drive Working with My Xbox?

MMMSHUCKAMA · Jan 9, 2022

I recently bought a 2 TB storage device to be able to have my storage on my xbox. I got it and then plugged it into the back of the xbox and got an error code (0x80bd003b) saying that the device is too slow. When I went and looked at my device on amazon it said that the device is actually USB 3.0 so I'm not sure why it isn't working. I also included a picture of the usb and the inside is blue which is supposed to mean that it is USB 3.0. Does anyone know how I can get this to work on my xbox or am I going to have to return the storage device and find a new one?

:)

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

File, let's check if the error is on the console or on the external hard drive, friend.

Let's try to format the HD.

Connect it to windows and see if the PC can recognize it. If you can, perform this process below.

Step 1: In Windows 10, open the "This Computer" tab ("My Computer") and right click on one of the icons of the external hard drive you want to format. Step 2: With the options menu open, select the "Format" option

And then do it on the console:

Press the Xbox button to open the dashboard.

Select System > Settings > System > Console Information

Select Reset Console.

Restore and keep my games and apps.

Rest assured, you won't miss games or saves

When asking to pull settings from an old xbox, put no

You will have to log in your accounts again, that's all

Tell me about the outcome of the situation, please.

I remain at your disposal if you have any further questions.

MichaelF99

yeah a controller is working for my xbox one but my external hard drive which is a 3tb seagate is not working so my usb ports work fine its just for some reason the external hard drive isn't so any other suggestions or should i just get a new hard drive
and try again

Francia J.

Hi MMMSHUCKAMA, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

It may mean that the external hard drive is not compatible, it would be best to return it and buy a new one. Please make sure to check its compatibility.

crazydude1965

If you still have receipt and its less than 12 months old return it and replace under guarentee

Matt_797X

Hi,

Its a Seagate Back up Plus and I did run the tests and Fix all, Long Generic, Smart test failed, Short generic, and Short drive test passed. I also looked up my SN and MN to see if It is under warranty and it is in fact for another year, so I plan to get
another one from them for now. Also when I try to play games with out the HDD, it runs fine. The reason I got the HDD is because my Console is a only 500GBs.

Why isn't my External Hard Drive Working with My Xbox?