Why isn’t my AN-225 not working?

Hello Scott, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I'm sorry to hear you're experiencing this inconvenience with this AN-225 add-on in Microsoft Flight Simulator. In situations like these, the recommended action is to reach out to the dedicated game support.

You can contact them by visiting the next link:

https://flightsimulator.zendesk.com/hc/en-us/re...

Additionally, in case you need to know when it's necessary to reach out to Microsoft support or the dedicated game support, you can visit the next article:

https://answers.microsoft.com/en-us/xbox/forum/...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This may mean that the subscription is not successfully paid. Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the game order from there stated as "completed".

Please check the subscription as well if it's active via https://account.microsoft.com/services.

ok i have a quick qeustion my dad took all of my parental controls off and i still cant buy it why is it not working microsoft?

Hi Trystan,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your HDMI. Do you have a spare HDMI cable that you can use to test if the issue is coming from the cable?

To make sure that what you are experiencing is not related to your device cache, I would recommend that you perform a power cycle. Please note that this is different from a regular restart, Kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

Regards,

Alvaro

Thank you for the update and I apologize for the trouble. In this case, you may need to reach out to Mojang, Hector so they can check your in-game account.

Here you go: https://support.xbox.com/en-US/help/games-apps/...