Why isn't Minecraft seeing that my Microsoft account has purchased Minecraft after a...

Discus and support Why isn't Minecraft seeing that my Microsoft account has purchased Minecraft after a... in XBoX Games and Apps to solve the problem; Hello, I recently reset my Microsoft password when trying to login to my Minecraft account, on the launcher. But when I reset my password and finally... Discussion in 'XBoX Games and Apps' started by Billybob008, Nov 13, 2022.

  1. Billybob008
    Billybob008 Guest

    Why isn't Minecraft seeing that my Microsoft account has purchased Minecraft after a...


    Hello, I recently reset my Microsoft password when trying to login to my Minecraft account, on the launcher. But when I reset my password and finally logged in, it asked me to make a new gamer tag, which I thought was weird but did anyway since I don't have an X-box. Once I had completed that and finally logged in, the launcher said "PLAY DEMO" when I have owned Minecraft since 2017. How can I get back to my old account, because it almost feels like my Minecraft account linked to Microsoft was overwritten with a new one when I reset my password.

    I play on a Mac.

    Thanks

    :)
     
    Billybob008, Nov 13, 2022
    #1
  2. CarTzy Win User

    Why isn't Minecraft seeing that my Microsoft account has purchased Minecraft after a password reset?

    Hello Billybob008,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    I can see that you are having issues with Minecraft wherein it's telling you to play demo. As per Jesse E' posted on the article :I'm stuck in Minecraft Java DEMO mode after migrating my Mojang - Microsoft Community

    It's not in the migration instructions, but after the migration, you have to ADD a NEW account, and link it to your Microsoft account. Startup will take longer, but it sure works.

    On the login prompt in the java launcher, go back. You'll see the mojang account you had been signing into - ignore it, and add a new account to the launcher. Using the email address associated with the microsoft account you just migrated to, sign in with the email address and password of your microsoft account. It's not an elegant migration on the UX side of things, but it does work.

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.
  3. CarTzy Win User

    Why isn't Minecraft seeing that my Microsoft account has purchased Minecraft after a password reset?

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]


    Thank you for understanding.
  4. Billybob008 Win User

    Why isn't Minecraft seeing that my Microsoft account has purchased Minecraft after a password reset?

    Thanks for getting back to me, but that isn't my problem, I think my old Minecraft account has been overwritten with a new one when I reset my password.

    Something I noticed on a different computer that used to have my old gamertag account logged in. Was that the new gamertag that doesn't own Minecraft said "active", and the old, good account didn't have "active" and when I clicked the 3 dots to open a drop down menu for the account it said "Set as active." but when I clicked that and typed in the credentials for the account it said "welcome _____________" where the blank is the new, bad gamertag. Which brings me back to a point that I mentioned in my first post, my old Minecraft account I think has been overwritten with a new one when I reset my password.

    I have tried a lot of things, but I think the only was to fix this is if there is a way that somebody can access my old account and re-establish it as the main one linked to my Microsoft account.

    I have also contacted Minecraft support and am waiting for a response.
  5. CarTzy Win User

    Why isn't Minecraft seeing that my Microsoft account has purchased Minecraft after a password reset?

    Hello Billybob008,

    I appreciate the explanation. Since you've already gotten in touch with Minecraft support, at this point. I advise that we hold off until they respond. They are the most qualified party to respond to your query.
  6. KindGryphon Win User

    How to know which Microsoft account I used to migrate my Minecraft Mojang account to?

    Hello,

    I migrated my Minecraft Mojang account to a Microsoft one and I can't find out which Microsoft account it was. I have my transaction ID from purchasing the game. Is there a way to know which Microsoft account has my copy of Minecraft?
    The only real way would be to login to every single Microsoft account you have and see which one has your Minecraft game on it.
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