Why isn’t EA FC 24 on my Xbox Series S installing when I bought it directly from FIFA 23?

Hello PlotsHD,my name is Marvina, I will be happy to help you.

I am very sorry for what you are going through, these types of errors are very annoying, I know why it happened to me, I did some research online and I found that the independent advisor Gerardo CG will leave you the information and the link in case you want to see more information.

The console you have is the Xbox One S. The optimized version of the games can only be played on Xbox Series S consoles (note the difference between the two names).

Xbox One S consoles are from the previous generation, while Xbox Series S consoles are from the new generation, more powerful and capable of running optimized games.

Since you have the Xbox One S, you will only be able to play the game on its non-optimized Xbox One version.

To make the difference between the two consoles clearer for you, I'm sharing an image of what an Xbox Series S console looks like:

Source: https://answers.microsoft.com/thread/995f2f2d-c56d-42f1-9563-9b1e1ca25443

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.
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Hello John G, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal data.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search in EA support and they suggested the following steps to transfer points from Fifa 23 to Fifa 24 and I thought it was good information, which you should take into account :

Yes, you have unused FIFA Points in FIFA 23, you can transfer them and convert them to EAS FC Points in EA SPORTS FC™ 24. See the steps below to learn how to do this.

Attention! January 1, 2024 is the last day to transfer and convert FIFA Points to FC Points.

To transfer your FIFA 23 Points to EA SPORTS FC™ 24, you will need to log in to EAS FC 24 on your console or PC. You cannot convert Points in the Ultimate Team™ web app or companion app.

After transferring your EAS FC Points to your console or PC, you'll see the updated amount in the Ultimate Team™ web or companion app.

How to transfer and convert Points from FIFA 23 to EAS FC 24

The first time you log into Ultimate Team™, Clubs or VOLTA FOOTBALL™, you will see a prompt giving you the option to transfer your Points.

The pop-up notification says the following:

«We have seen that you have an unused balance of FIFA Points in FIFA 23. Do you want to transfer it and convert it into FC Points in FC 24? Please note that this transfer is irreversible. Once you have transferred your Points balance, you can only use them in EAS FC 24. This transfer is one-time and you will not be able to transfer any more Points after this process.

Remember a few things:

You can only transfer and convert FIFA Points from FIFA 23 to EAS FC 24 on the same console family. For example, you can transfer and convert Points from FIFA 23 to EAS FC 24 on Xbox Series X and S, but not from FIFA 23 on Xbox Series X and S to EAS FC 24 on PlayStation 5.

The transfer is not reversible. You cannot return your Points to FIFA 23 after you have completed the transfer.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Information Source (Credits): https://help.ea.com/es/help/ea-sports-fc/transfer-and-convert-fc-points/#:~:text=¿Ican transferir% 20Points%20de%20EA,EA%20SPORTS%20FC%E2%84%A2%2024.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hello!

I'm a Independent Advisor. I will be glad to help you.

FIFA 23 is available on Xbox One and Xbox Series consoles, EA Sports FC 24 will also be available on these same platforms.

Keep in mind that EA sells each version separately, i.e. there is FIFA 23 for Xbox One and FIFA 24 for Xbox Series.

The Xbox One version can be used on Xbox Series without problems, but the Xbox Series version cannot be used on Xbox One.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

it was fifa 23 and yesterday i got into ea sports fc 24 ultimate team but today i was unable to connect

I have the same problem. I have just bought the wrong Fifa 23 version. Instead of Fifa 23 x box series S accidentally I bought xbox one version. And didn't even installed it. Let's wait for the refund result as I made a ticket refund recently.