Why isn' my purchase of games recognized

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Hello ArithrianosXX, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Same problem for me. The Xbox One refuses to recognize my wireless network and tell´s me it´s the wrong network password.

It isn´t because 3 Iphones, 3 Ipads, two separate TV-sets and one PC finds the networks AND recognizes the same password.

This must be and hardware issue with the Xbox One!?

For some reason it has made me purchase game pass for pc, even with having game pass ultimate until late 2021. Not sure why it doesn’t recognize I’ve already paid for the pass.

For some reason it has made me purchase game pass for pc, even with having game pass ultimate until late 2021. Not sure why it doesn’t recognize I’ve already paid for the pass.