Why is Xbox telling me to buy a game I own through games for gold

Hi WiggleMan84, my name is Jhon, and will be a pleasure help you

This appears to be an issue affecting several users and appears to be a popular emerging issue. I recommend that you help Xbox by reporting the problem through the following link:

https://support.xbox.com/xbox-live-status

Click the green button that says "Report" and fill out the information as detailed as possible.

This way, Xbox can know what's going on with game purchases and work to resolve it as soon as possible.

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and we hope the issue is resolved soon.
Jhon

Hi I own mw3 2023 on disc and have gold through ultimate game pass why is it I follow everything to the letter but still tell me I don't own the game when it is sitting in my console... so I Uninstall the mw3 main app and try again my xbox reads the disc but nothing not even a this game is installing notification but I take that disc out and put In another it instantly reads it and tells me it's installing its just frustrating

Hi I own mw3 2023 on disc and have gold through ultimate game pass why is it I follow everything to the letter but still tell me I don't own the game when it is sitting in my console... so I Uninstall the mw3 main app and try again my xbox reads the disc but nothing not even a this game is installing notification but I take that disc out and put In another it instantly reads it and tells me it's installing its just frustrating

That would indicate you already own Goat Simulator. If you had already purchased the game, or redeemed through Games with Gold, you would not receive the game digitally through the MixPot.

Hope this helps clear up the issue!

it tells me on the the goat simulator page you can play this now or buy it to own so I don't have it

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Are you pertaining to Borderlands 2: Commander Lilith & the Fight for Sanctuary add-on? If yes, we need to locate the game order, please sign in to https://account.microsoft.com/billing/orders and then check if you can see the transaction stated as "completed".

Also, the Borderlands: The Handsome Collection it does not include the add-on "Borderlands 2: Commander Lilith & the Fight for Sanctuary", it can be purchased separately.