why is Xbox required for TV & Movie apps?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good night

the function of the account is to ensure that there is a user that microsoft knows who it is, it collects information about what they like to consume to manage demand and offers for certain types of customers, linking everything to a single account is easier. anyway, with just one account, you can use the store's apps.

Digital movies purchased form the Microsoft store are only streamed to your console, there is no download option so you require a connection to view them.

On a Windows 10 PC you can use the Movies and TV app to download them for offline viewing.

For more information, see Microsoft Store: Movies & TV and Movies Anywhere.

Hi,

there are several apps available that offer the possibility to view movies and or tv series.

Be aware that most apps require Xbox Live Gold to use them and/or even seperate subscriptions.

For example Netflix offers movies and tv series, but does require a seperate Netflix subscription and gold subscription.

See this link for example the English/UK options:
www.xbox.com/.../entertainment

As far as checking the cables goes, my Xbox works as it’s supposed to with every game and app except for the Movies and TV App. Not sure what checking the cables would do?

The required HDMI: not sure what you mean. Again, everything is working fine. The hdmi cable is hooked up directly to the TV with nothing in between and I am able to stream other apps like Netflix, Disney plus, HBO Max etc. with no issues.

My system was setup for automatic updates but I wasn’t sure after the CS rep on the phone had me rest my console. There was an update available and I did it and still nothing. I also deleted the Movies and TV app and reinstalled. Nothing.

Also, to add insult to injury, I tried playing another movie through the Movies and TV app that I own and is linked through Movies Anywhere. Nothing will play in that app.

I downloaded the actual Movies Anywhere app and all my movies play no problem. It’s not the Xbox, or my TV, or the cables. It the Movies & TV app. It needs to be fixed.

Unfortunately the movie I purchased is from Lionsgate and is not available on Movies Anywhere. So again, Microsoft SHOULD issue me a refund for the movie as there is literally no other way to play it.

Hi there Catrules,

Thanks for reaching out. I'm sorry to hear about the issue with TV apps on Xbox. To help clarify the issue a bit more: What console are you using?

Check out this article:

• Movies & TV app on Xbox One
• Movies & TV app on Xbox 360

Hope this helps.