Why is this the default Help/Support site for Zune?

LizPullen · Feb 22, 2014

I have a Windows Phone 7 and I'm having problems with Zune. Unfortunately, I'm forced to use Zune instead of iTunes which runs on my PC.

So, I search for answers and support online and I'm directed to this XBox website. What the ***?

I look for a Zune forum but there isn't any...because this is a website about gaming, not about solving problems unsubscribing from a podcast on with Zune software. How could anyone except a "community response" when this is a community for XBox, not for
Zune installed on a Windows phone?

So, since I can't expect any help with troubleshooting problems with Zune from Microsoft and I can't use a different music/photo/video service on my phone, I guess I'm stuck with this until I change my phone. Good to know when considering which phone to
purchase next time.

I don't post on tech forums very often because most of the questions and pleas for help go unanswered but my frustration is so great, I had to air it somewhere.

:)

ZweiJupiter035 · Feb 22, 2014

Why this site?

If the connection problems persist - and they do for weeks-, we are asked to visit this site. Why this site? To get some help? LOL Until now, I just saw a lot of other frustated players who can't play anymore. I don't quite understand what it brings to visit
this site.

ClNTRoN · Feb 22, 2014

Shadows of Mordor or Inquisition?

Shadow of Mordor

SlappyPenguin x · May 15, 2014

Hello,

I am not sure if you have found a solution to the problem you are having, since this post was made a while ago but if not I will try to be of assistance.

Not sure if you have checked out this link but I did see a few Zune related forums under it and I hope they are what you are looking for.

answers.microsoft.com/.../wp7-wpmusic

I tried applying filters to narrow the search from what you described. You can change those on the left side of the screen through the drop down menus. The filters currently applied are for a Windows 7 Phone, and Music + Video. I'm sure you can narrow down
the search further by applying the Phone Model filter through the drop down menu.

SlappyPenguin x

Hello,

I am not sure if you have found a solution to the problem you are having, since this post was made a while ago but if not I will try to be of assistance.

Not sure if you have checked out this link but I did see a few Zune related forums under it and I hope they are what you are looking for.

answers.microsoft.com/.../wp7-wpmusic

I tried applying filters to narrow the search from what you described. You can change those on the left side of the screen through the drop down menus. The filters currently applied are for a Windows 7 Phone, and Music + Video. I'm sure you can narrow down
the search further by applying the Phone Model filter through the drop down menu.

ngocphi

Zune is ms the Zune.net is for Zune only site

Daniel Wahlqvist

I have the same question. This is silly, I've gone thru all the FAQs on Microsoft's support site, Zune and Xbox. It shouldn't be this difficult to cancel the subscription!

Misses Quinzel

Hey, Brynatha! Unfortunately, you will need to pay the full cost for a gamertag change to be able to change it. There are no free gamertag changes offered after it's already been changed once (meaning it's not one of the automatically generated gamertags).

Additionally, Zune support ended last November. If you need any assistance with Groove, you will want to post on the
Groove Answers Forums. Thanks for understanding!

IRB

Hi @EPL Bobbi, support for the Zune Pass has ended I am afraid. This is probably why it will no longer sync.

Why is this the default Help/Support site for Zune?