Why is this happening and what can I do to fix it? Problem in description.

AllieD92 · Jun 26, 2023

I have an Xbox series x and an Xbox one s in the same room. If I have my one s turned on and then decide to turn on my series x the one s will turn off. Also if neither Xbox is on and I turn on the tv that is connected to the series x then both the series x and one s will turn on. Why is this happening and what can I do to fix it?

:)

AllieD92

I did and they are off on both Xbox’s.

WattyNuela

Thanks for the additional information, Allie.

May I know if you reviewed and turned off, if necessary, the HDMI-CEC feature on both consoles and TVs?

AllieD92

No they are on opposite sides of the room each connected to their own tv.

WattyNuela

Hello Allied82, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I want to confirm, are both consoles connected to the same TV, correct?

Probably you may need to verify HDMI-CEC permissions on both consoles and your TV via settings.

You can review what HDMI-CEC is and more by clicking below:
https://support.xbox.com/help/hardware-network/...

WattyNuela

Hi AllieD92, I understand.

Let’s try to approach this from a different angle. For this purpose, try:

A. If you have connected the console and TV to a power surge, connect the devices instead directly to the wall.

B. Move your console to a different room if possible, and verify if the inconvenience persists.

Why is this happening and what can I do to fix it? Problem in description.