Why is this happening and how do I fix it?

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Just a friendly reminder that not all games support or have the feature to check our total play time. You can confirm it by clicking on the following link: https://support.xbox.com/en-US/help/games-apps/.... There could be a few reasons why your Assassin's Creed Syndicate playtime is showing as 0 days, hours, and minutes. One possibility is that there is a glitch or bug in the game or on the platform on which you are tracking your playtime. Another possibility is that your playtime will not be recorded until you have spent a certain amount of time playing the game.

You could try the following steps and see if it helps:

1. Check to see if any updates for the game or platform you're using to track your playtime are available. Updating the game or platform may resolve any bugs or glitches causing the problem.

2. Check to see if you're connected to the internet and if your game or platform is syncing with the servers. It may take some time for playtime to be recorded, especially if you are playing offline.

3. Experiment with playing the game for a longer period of time. It is possible that your playtime will not be recorded until you have spent a certain amount of time playing the game.

When i removed the account it did remove but now when i try to add it back it just loads forever and then eventually the loading ring goes away and it's just a dark Grey screen

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello connor baggs,

Welcome to Microsoft Community.

I can see that you are having issues with your console's performance. Let me see how I can assist you with this concern.

If you are having unusual issues with console, performing a power cycle may fix this issue.

Please see: How to restart or power cycle your Xbox console | Xbox Support

Update your console manually:

To update your Xbox console manually:

1. Press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > System > Updates.
   
3. Under Updates, you'll see:
   
   • Console update available. Select this to begin your update.
     
   • No console update available. This means your console is up to date.
     

Source: About system updates on Xbox | Xbox Support

Remove and re-add your Profile

Add or remove an Xbox profile | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello,

Try to power cycle the console

To power cycle your console if it's frozen: Press and hold the Xbox button on your controller for 10 seconds. Then press the Xbox button on the console or on your controller to turn your console back on.

Source: How to restart or power cycle your Xbox console | Xbox Support