Why is there no method to cancel an accidental purchase? Seriously?

Discus and support Why is there no method to cancel an accidental purchase? Seriously? in XBoX on Consoles to solve the problem; I have had it happen a few times on my account. I never purchase shows in HD. They are 2.99 as opposed to 1.99. The video app by default always tries... Discussion in 'XBoX on Consoles' started by BrianCananzey, Nov 30, 2016.

  1. Why is there no method to cancel an accidental purchase? Seriously?


    I have had it happen a few times on my account. I never purchase shows in HD. They are 2.99 as opposed to 1.99. The video app by default always tries to get u to buy the HD version. On occasion i forget to switch it and I just did. I want to cancel it but
    it is almost impossible to do. If you didn't start to watch it it should be as simple as hit a button and cancel last purchase! It is corrupt Bull that you make it so difficult if not impossible to cancel a mistake!!!

    :)
     
    BrianCananzey, Nov 30, 2016
    #1
  2. Temhotabot
    Temhotabot Guest
    accidentally confirmed purchase on an uninteded game...

    @Crimson-That doesn't work for all games. I tested the OP's situation on my console with a few Games on Demand and in order to get the MSP price you need to click on the actual dollar value in the game screen. Once that next screen
    loads then you can select to use another payment option, as I indicated above in my last post. However that method automatically selects 'cancel' so there is no chance of an accidental purchase. You actually have to move the highlighter up and press 'a' to
    select any other options. So as you can see there is very little room for error in that situation. None if you are paying attention to what you are doing.
     
    Temhotabot, Nov 30, 2016
    #2
  3. Daft Badger
    Daft Badger Guest
    Cant cancel my membership, need help.

    If none of the methods in the link above have worked your only option is to phone support,no one here can cancel your membership for you.
     
    Daft Badger, Nov 30, 2016
    #3
  4. ngocphi
    ngocphi Guest

    Why is there no method to cancel an accidental purchase? Seriously?

    ummm that's because they are final transactions

    You can't just click buy

    It. Takes two clicks

    And with all online transactions they are labelled as final I'm not sure where you would get the idea there is a cancellation button other then cancel the download progress because it would be the first ever
     
    ngocphi, Dec 2, 2016
    #4
  5. ngocphi Win User

    Why is there no method to cancel an accidental purchase? Seriously?

    ummm that's because they are final transactions

    You can't just click buy

    It. Takes two clicks

    And with all online transactions they are labelled as final I'm not sure where you would get the idea there is a cancellation button other then cancel the download progress because it would be the first ever
  6. Pyrosplayhouse Win User

    purchase canceled ??

    Hey bud does say order cancelled or purchase? Did you use money on your account or did you use one of the payment methods saved on file?

    If it was a payment method on file check you email for the account and see if they gave a response on why it was cancelled.
  7. T3NAC10US TM4K Win User

    Paid twice for same item

    I accidentally purchased Xbox live gold membership twice and was wondering if there was a way to cancel one of the payments?
  8. MetalNutz Win User

    Microsoft Won't Refund My Accidental Purchase and Won't Tell Me Why - Just Keep Closing the Case

    How did you accidentally buy it? Anytime you make a purchase from the store it makes you confirm your payment method. Thus confirming the purchase.
  9. Mister Gwyther Win User

    Cancel Auto-Renewal | Help?

    Turning off auto-renewal will not cancel your LIVE subscription. If you feel that your LIVE subscription was canceled accidentally, please contact phone support to figure out why.
Thema:

Why is there no method to cancel an accidental purchase? Seriously?

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